Patient Satisfaction Survey - Norton, Klein, Hug, Sabin, Maddens - Troy, MI Physicians

` Patient Satisfaction Survey - Norton, Klein, Hug, Sabin, Maddens - Troy, MI Physicians

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Patient Satisfaction Survey

We would like to know how you feel about the services we provide so we can make sure we are meeting your healthcare needs. Your responses will help us improve our services. All responses will be kept confidential and anonymous. Thank you for your time.

Step 1 of 5

20%

Your Age*
Your Gender*
- Male
- Female
Your Physician*
Ease of Getting Care
Ability to get in to be seen
- Great (5)
- Good (4)
- OK (3)
- Fair (2)
- Poor (1)
- N/A
Convenience of our office location
- Great (5)
- Good (4)
- OK (3)
- Fair (2)
- Poor (1)
- N/A
Prompt return on calls
- Great (5)
- Good (4)
- OK (3)
- Fair (2)
- Poor (1)
- N/A
Getting care before or after regular business hours
- Great (5)
- Good (4)
- OK (3)
- Fair (2)
- Poor (1)
- N/A

Wait Time
Time in waiting room
- Great (5)
- Good (4)
- OK (3)
- Fair (2)
- Poor (1)
- N/A
Time in exam room
- Great (5)
- Good (4)
- OK (3)
- Fair (2)
- Poor (1)
- N/A
Waiting for tests(EKG, injections, bone density) to be performed
- Great (5)
- Good (4)
- OK (3)
- Fair (2)
- Poor (1)
- N/A
Waiting for test results
- Great (5)
- Good (4)
- OK (3)
- Fair (2)
- Poor (1)
- N/A

Staff
Physician:
Listens to you
- Great (5)
- Good (4)
- OK (3)
- Fair (2)
- Poor (1)
- N/A
Takes enough time with you
- Great (5)
- Good (4)
- OK (3)
- Fair (2)
- Poor (1)
- N/A
Explains what you want to know
- Great (5)
- Good (4)
- OK (3)
- Fair (2)
- Poor (1)
- N/A
Gives you good advice and treatment
- Great (5)
- Good (4)
- OK (3)
- Fair (2)
- Poor (1)
- N/A
Medical Assistants:
Friendly and helpful to you
- Great (5)
- Good (4)
- OK (3)
- Fair (2)
- Poor (1)
- N/A
Answers your questions
- Great (5)
- Good (4)
- OK (3)
- Fair (2)
- Poor (1)
- N/A
Receptionists
Friendly and helpful to you
- Great (5)
- Good (4)
- OK (3)
- Fair (2)
- Poor (1)
- N/A
Answers your questions
- Great (5)
- Good (4)
- OK (3)
- Fair (2)
- Poor (1)
- N/A

Billing and Payment
Explanation of charges
- Great (5)
- Good (4)
- OK (3)
- Fair (2)
- Poor (1)
- N/A
Collection of payment/money
- Great (5)
- Good (4)
- OK (3)
- Fair (2)
- Poor (1)
- N/A
Staff friendly and helpful regarding billing
- Great (5)
- Good (4)
- OK (3)
- Fair (2)
- Poor (1)
- N/A
Staff answers your questions regarding billing
- Great (5)
- Good (4)
- OK (3)
- Fair (2)
- Poor (1)
- N/A
Facility
Neat and clean building
- Great (5)
- Good (4)
- OK (3)
- Fair (2)
- Poor (1)
- N/A
Ease of finding where to go
- Great (5)
- Good (4)
- OK (3)
- Fair (2)
- Poor (1)
- N/A
Comfort and safety while waiting
- Great (5)
- Good (4)
- OK (3)
- Fair (2)
- Poor (1)
- N/A
Privacy maintained in office
- Great (5)
- Good (4)
- OK (3)
- Fair (2)
- Poor (1)
- N/A

Confidentiality:
Keeps my personal information private
- Great (5)
- Good (4)
- OK (3)
- Fair (2)
- Poor (1)
- N/A
The likelihood of referring your friends and relatives to us:
- Great (5)
- Good (4)
- OK (3)
- Fair (2)
- Poor (1)
- N/A
What do you like best about our office?
What do you least like about our office?
Suggestions for improvement?
THANK YOU FOR COMPLETING OUR SURVEY! CLICK THE BUTTON BELOW TO SUBMIT!

Our Doctors

Jeffrey M Klein M.D.
Russell G. Hug, M.D.
Bradley H. Sabin, M.D.
Michael P. Maddens M.D.
Nashwa Khogali-Jakary, DO

Resources

Patient Centered Medical Home
CDC Immunization Info
Preventative Care Recommendations
Patient Satisfaction Survey

Norton Klein Hug Sabin Maddens

3290 W. Big Beaver Rd.
Suite 420 Troy, MI 48084
Phone: (248) 649-9700
Fax: (248) 649-9745

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PCMH Agreement
Advance Directives

Associations

Hours

Monday: 8:30am - 5:00pm
Tuesday: 8:30am - 5:00pm
Wednesday: 8:30am - 12:00pm
Thursday: 8:30am - 5:00pm
Friday: 8:30am - 4:00pm

Copyright 2018 - Norton Klein Hug Sabin Maddens